Privacy notice for the Klinik Joycare app
Last updated: November 2026. This notice follows the Personal Data Protection Act 2010.
Who we are
This app is run by Ramar Healthcare Sdn. Bhd., which operates Klinik Joycare Taiping XRAY & OHD and Klinik Joyplus Taiping. Address: No. 3, GF, Persiaran TBC, Taiping Business Centre, 34000 Taiping, Perak.
What we collect
- Joycare Rewards members: your name, phone number, member number, the amount of each bill you earn points on, your points and the rewards you redeem.
- Bookings and questions: these are sent to the clinic on WhatsApp. The app does not store them.
The app does not store your medical records, diagnoses or which treatment you received.
Why we use it
To run Joycare Rewards: to add and redeem your points, and to let you check your balance. We do not sell your data or use it for advertising.
Where it is stored
Rewards data is stored securely with our database provider, Supabase, on servers in Singapore. Only authorised clinic staff can see member details.
How long we keep it
For as long as you are a member. Ask us to close your membership and we will delete your details, except where the law requires us to keep records.
Your rights
You can ask to see, correct or delete your data, or leave Joycare Rewards at any time. Call or WhatsApp 019-814 8650, or ask at the counter.